Refund Policy

1. Satisfaction Guarantee

At Poker Whales, we stand behind our product. If you are not completely satisfied with our service, you may be eligible for a refund under the terms outlined below.

2. Refund Window

We offer a 7-day refund guarantee for all new subscriptions. If you requested a refund within 7 calendar days of your initial purchase, we will issue a full refund, no questions asked.

3. Eligibility

• Refunds apply only to the first subscription charge.
• Renewal charges are generally non-refundable unless cancelled prior to the renewal date.
• Refunds are not available if your account has been terminated for violation of our Terms of Service.

4. How to Request a Refund

All refunds are processed by Lemon Squeezy (Link, LLC), our Merchant of Record. To request a refund, contact us at imjsl22@gmail.com with your account email and order details, or reach Lemon Squeezy support directly via the link on your payment receipt.

5. Processing Time

Once approved, refunds are typically processed within 5-10 business days. The funds will be returned to the original payment method used for the purchase.

6. Educational Use Only

This Service is an educational platform for poker decision training and strategy improvement. No real money is involved in the Service, and the Service does not facilitate any financial transactions between users. All analysis, simulations, and feedback are provided for educational purposes only and do not guarantee any specific outcomes.

7. Operator & Payment Processor

This Service is operated by an individual creator. Payments and refunds are handled by a third-party Merchant of Record.