Refund Policy

1. Satisfaction Guarantee

At Poker Whales, we stand behind our product. If you are not completely satisfied with our service, you may be eligible for a refund under the terms outlined below.

2. Refund Window

We offer a 7-day refund guarantee for all new subscriptions. If you requested a refund within 7 calendar days of your initial purchase, we will issue a full refund, no questions asked.

3. Eligibility

• Refunds apply only to the first subscription charge.
• Renewal charges are generally non-refundable unless cancelled prior to the renewal date.
• Refunds are not available if your account has been terminated for violation of our Terms of Service.

4. How to Request a Refund

To request a refund, please contact our support team at [SUPPORT_EMAIL] with your account email and order details.

5. Processing Time

Once approved, refunds are typically processed within 5-10 business days. The funds will be returned to the original payment method used for the purchase.

6. Educational Use Only

This Service is provided solely for educational and strategy-training purposes. We do not provide or facilitate wagering, real-money gameplay, prizes, cash-equivalent rewards, gambling operations, or any brokerage or agency for such activities, and we do not support integrations with third-party gambling services. All analysis, simulations, and feedback are provided for educational purposes only and do not guarantee monetary outcomes.

7. Business Information